Frequently Asked Questions (FAQs) – Your perfect children’s bed

Beds: 15-25 business days 
Mattresses: 5-10 business days
Delivery time: 5-9 business days

 Production time is always indicated in the description of each product.

No, because we process each order individually to guarantee the highest quality.

We deliver orders to the UK (except for the Channel Islands and Isle of Man) - shipping is free.
We also serve other European countries, including Switzerland and Norway. If you are looking for shipping to another country, visit our melomoon page for your region.

Just go here and enter your order number.

Yes, within 100 days of receiving your order, provided the product is in its original packaging.

Yes, we cover the cost of return.

Contact us by email at shop@melomoon.eu with your order number and photos of the missing/damaged item - we will quickly replace it!

Our beds have railings of about 33 cm in height, ensuring the full safety of the child. In Kids House Bed Luna, Kids House Bed Ay and Kids House Bed Tanoshi models, the height of the railing is 19 cm.

The dimensions of the bed are slightly larger than the surface of the mattress, which guarantees the stability of the structure. You can find the exact dimensions in the product descriptions on our website.

It is best to choose a mattress with the same dimensions as the sleeping surface. This means that for a 160x80 bed you need a 160x80 cm mattress.
For beds with railings, we recommend mattresses with a height of 12-14 cm, such as models Nike Bed mattress 12cm, Memory Bed mattress 14cm and Klio Bed mattress 10cm.

The mattress should be 10 cm shorter than the length of the bed, for example, a 190x90 cm mattress fits a 200x90 cm bed. The recommended maximum height is 12 cm, so that the drawer can close freely.

Yes, we manufacture them from natural, certified pine wood. Handmade and rounded edges ensure maximum safety and comfort.

Yes, the front railing can be removed on the Toddler Bed, Kids bed Moon and Toddler Bed, Kids bed Mei models, and the entire railing on the house structures.

No! Our beds come with clear electronic manuals. Assembly takes about an hour and requires only basic tools.

Our beds are offered as standard in natural wood color and in the most popular sizes. However, if you have an idea for a small modification - such as a different length, an additional railing or a detail - write to us! We are a small manufactory, so sometimes we can adapt to individual needs.

Yes! The Toddler Bed, Kids bed, House bed Kuu-Moon 2-in-1 and Toddler Bed, Kids bed, House bed Luno-Moon 2-in-1 models offer the possibility to remove the roof and modify the structure.

Yes, we offer a Additional Leg Extension - Risers with which you can raise the bed height by 10 or 20 cm.

Yes, but it will be necessary to raise the legs by 20 cm. You can find drawers and other accessories in the Bed accessories section.

Yes, when placing an order, you can specify whether the entrance should be on the left, right or in the middle.

All instructions are available on our website in the Manuals section.